What is a company without its employees? Who would be there to help customers? To build products? To pack and ship replacement parts? At Kern Laser Systems, we don’t like to imagine a world without employees. After all, most of the work we do just needs that special touch. It needs the kind of attention that can only come from people who are passionate and knowledgeable. You know, people like Nate Korkowski.
Nate joined our team in 2006 as a machinist. He was responsible for building parts and sub-assemblies for our laser systems. Over the years, Nate progressed to building machines and helping our customers as a Laser Technician.
Nate’s ability to communicate openly and honestly with customers, answer their questions, and go the extra mile brought him to his current role in sales.
HELPING CUSTOMERS IN EVERY WAY
For many of our customers, investing in a Kern laser system is a significant business decision, and with that can come a lot of questions. As a salesperson, Nate believes in going above and beyond to help our customers make the best decision for them and their business.
“For me it’s important when somebody’s looking to buy a machine that I do everything I can, whether it’s cutting samples or making them videos, just letting them know that they can be confident that the machine they buy is going to do the job they need to be doing.”
And even though Nate no longer works in tech support, he’s more than willing to help customers who call in with technical issues. After all, why bother transferring the call if you have everything you need to help?
“If somebody has a problem or a tech support question, they can just call me. Typically, I can help them right away and they don’t have to go through the tech support guys. It’s just nice when it’s one call and you get your quick answer, fix it and you’re done.”
KNOWING OUR NICHE
Nate will be the first person to tell you if a Kern laser system isn’t your best option. Sure, we’re in the business of making and selling lasers, but if the needs of a customer don’t quite fit with what our systems have to offer, we find it’s best to be upfront and honest about it.
For many new customers, learning that multiple CO2 lasers in the Kern lineup can cut metal is a welcoming surprise. It’s a level of versatility you don’t find everywhere. Luckily, we have knowledgeable and friendly salespeople, like Nate, guiding our customers and helping them find the laser system to meet their needs.
