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The CO2 lasers used on Kern’s laser equipment are manufactured by our sister company, Kern Technologies. Kern Technologies’ goal is to advance CO2 laser technology by manufacturing the highest quality and most dependable CO2 laser on the market. Our lasers are engineered for a long lifetime and include the following key features:
The lifetime of every laser varies and is dependent on many factors including laser run time, environment, and regular maintenance. The lack of chiller and purge maintenance is the most common cause of premature laser failure. In general, the following statements can be said about a KT laser.
In the event of a laser issue, the Advanced Replacement Program ensures the customer is up and running quickly. In many cases we can ship out a laser the same day an issue is reported. A laser of 200 watts or less can even be shipped UPS Next Day. Having our own laser source affords our customers maximum uptime in the event of a source failure.
No matter what the product is, from dishwasher to laser – every single component integrated into any product comes with a mean-time-before-failure; and however improbable, a laser can fail at any time for a variety of unforeseen reasons. These include cavity vacuum leaks, ruptured optics, RF/electronics failures and more. In this event, we will do everything we can to have our customers up and running again as soon as possible.
Kern has over 1,000 CO2 laser units in the field, with hundreds of customers running them smoothly every day. If you speak with any of our customers, they will speak to the high-quality standard Kern products are built to and applaud our focus on customer service.