If you require technical assistance on your Kern laser system, please contact Technical Support using one of the methods below. For matters that require immediate assistance please call in and ask to be transferred to Technical Support.

Office hours are Monday – Friday 8:00 AM – 4:30 PM Central Time.

Technical Support Video Gallery

Kern’s technical support team is committed to providing a collection of high-quality technical support videos covering pre-arrival, installation, training, and maintenance. The video gallery can be accessed by clicking on the blue CUSTOMER LOGIN bar at the top of any page. A username and password are required. If you do not know your login credentials please contact your salesperson.

 

Splashtop: Desktop Sharing Link

Click HERE to download Splashtop and share your screen with your Kern Technician. You will need an appointment set up with one of our technicians to use this service. If you do not have an appointment you can call or fill out this FORM to set one. For more information please contact us using the information above.

 

Personalized Customer Service

Kern’s main focus is prompt and personalized customer service. A dedicated technical support department is standing by and ready to help you with technical issues that may arise.

Take comfort in knowing that at Kern Laser Systems you will be dealing with someone that is trained and knowledgeable in running laser systems on a daily basis. During business hours all phone calls are answered by a person, not a machine or answering service. E-mails are answered promptly.

Customer support includes assistance with parameters of the system and training in CorelDraw, AutoCAD LT, KCAM, and other software. Training is always FREE of charge at the Kern factory.